We ship worldwide

A flat rate of US$5.00 is charged for the first item, with additional US$2.00 for each additional item. 

All of our parcels are registered with a tracking number to provide you with a peace of mind.

 

 

 

 


International Delivery

Registered mail with tracking number provided.

Estimated Delivery Time: 7 - 14 business days

Below US$100: Flat rate US$5.00 for first item, and US$2.00 for additional items

US$100 and above: Free shipping worldwide


Express Delivery

Available for USA, UK, Canada, Australia, New Zealand, Malaysia, Hong Kong, China, Taiwan

Estimated Delivery Time: 3 - 5 business days

Express: Flat rate of US$25.00


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customer notes

Please ensure that the shipping address provided is correct. We are unable to redirect parcels once they have been dispatched.

Each order can only be delivered to 1 shipping address. 

 

 

Estimations of delivery time starts from the moment an order is accepted, and includes a 24-hour period during which your items will be prepared for dispatch by our team members. 

All orders are sent via registered postage and thus require a recipient to sign for their package. In the event that parcels are returned to us, you would be asked to pay an additional flat-rate processing and delivery fee of US$15.00 for redelivery, or be provided a refund sans the charges incurred for your delivery.

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quality assurance

We work closely with the artisans to help them maintain a high standard of their craftsmanship.

Note that the handmade nature of each item means that each item may differ slightly from the image shown online. No two items are exactly identical; each purchase is truly unique. As such, small discrepancies in representation is not considered a defect. 

In the unfortunate scenario that you have received a defective or incorrect item, please contact us at fox@artisanandfox.com or contact us here within 14 days from the day you received the parcel.

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exchanges + returns

You are welcome to exchange items within 7 days from the day you received the parcel. However, you would be liable for any additional delivery charges incurred in the delivery back to us. 

In the event that you have received a defective item or wish to return an item, please contact our Customer Service Representative with your reason for return here.